{"id":7294,"date":"2026-09-14T13:39:49","date_gmt":"2026-09-14T13:39:49","guid":{"rendered":"https:\/\/www.parisride.com\/?page_id=7294"},"modified":"2026-09-14T14:42:04","modified_gmt":"2026-09-14T14:42:04","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.parisride.com\/ar\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7294\" class=\"elementor elementor-7294\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-defca8f e-con-full e-flex e-con e-parent\" data-id=\"defca8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48be1c8 elementor-widget elementor-widget-html\" data-id=\"48be1c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section\n  class=\"pr-terms\"\n  data-pr-terms\n  lang=\"en\"\n  aria-labelledby=\"pr-terms-title\"\n>\n  <header class=\"pr-terms__header\">\n    <div class=\"pr-terms__container\">\n      <p class=\"pr-terms__brand\">Paris Ride<\/p>\n\n      <h1 id=\"pr-terms-title\" lang=\"en\">\n        Terms and Conditions\n      <\/h1>\n\n      <p class=\"pr-terms__subtitle\">\n        General Terms and Conditions of Sale\n      <\/p>\n\n      <p class=\"pr-terms__updated\">\n        Last updated:\n        <time datetime=\"2026-09\">September 2026<\/time>\n      <\/p>\n    <\/div>\n  <\/header>\n\n  <div class=\"pr-terms__container pr-terms__layout\">\n\n    <!-- Table of contents -->\n    <aside class=\"pr-terms__sidebar\">\n      <details class=\"pr-terms__toc\" open>\n        <summary>Contents<\/summary>\n\n        <nav\n          class=\"pr-terms__nav\"\n          aria-label=\"Terms and Conditions table of contents\"\n        >\n          <ol>\n            <li>\n              <a href=\"#pr-terms-1\">\n                <span>01<\/span>\n                <span>Scope<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-2\">\n                <span>02<\/span>\n                <span>About Paris Ride<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-3\">\n                <span>03<\/span>\n                <span>Bookings<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-4\">\n                <span>04<\/span>\n                <span>Booking Types<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-5\">\n                <span>05<\/span>\n                <span>Airport and Train Station Transfers<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-6\">\n                <span>06<\/span>\n                <span>Waiting Time<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-7\">\n                <span>07<\/span>\n                <span>Private Chauffeur Hire<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-8\">\n                <span>08<\/span>\n                <span>Long-Distance Journeys<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-9\">\n                <span>09<\/span>\n                <span>Disneyland Paris<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-10\">\n                <span>10<\/span>\n                <span>Vehicles<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-11\">\n                <span>11<\/span>\n                <span>Luggage<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-12\">\n                <span>12<\/span>\n                <span>Prices<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-13\">\n                <span>13<\/span>\n                <span>Payment and Deposit<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-14\">\n                <span>14<\/span>\n                <span>Optional Extras and Additional Services<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-15\">\n                <span>15<\/span>\n                <span>Booking Changes<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-16\">\n                <span>16<\/span>\n                <span>Cancellation by the Customer<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-17\">\n                <span>17<\/span>\n                <span>Cancellation or Inability to Provide the Service by Paris Ride<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-18\">\n                <span>18<\/span>\n                <span>Delays and Traffic<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-19\">\n                <span>19<\/span>\n                <span>Conduct On Board<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-20\">\n                <span>20<\/span>\n                <span>Subcontracting and Partner Drivers<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-21\">\n                <span>21<\/span>\n                <span>Business Customers, Agencies and Concierge Services<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-22\">\n                <span>22<\/span>\n                <span>Customer Responsibilities<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-23\">\n                <span>23<\/span>\n                <span>Personal Belongings<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-24\">\n                <span>24<\/span>\n                <span>Right of Withdrawal<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-25\">\n                <span>25<\/span>\n                <span>Complaints<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-26\">\n                <span>26<\/span>\n                <span>Personal Data<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-27\">\n                <span>27<\/span>\n                <span>Force Majeure<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-28\">\n                <span>28<\/span>\n                <span>Intellectual Property<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-29\">\n                <span>29<\/span>\n                <span>Governing Law<\/span>\n              <\/a>\n            <\/li>\n            <li>\n              <a href=\"#pr-terms-30\">\n                <span>30<\/span>\n                <span>Acceptance of the Terms<\/span>\n              <\/a>\n            <\/li>\n          <\/ol>\n        <\/nav>\n      <\/details>\n    <\/aside>\n\n    <!-- General Terms and Conditions of Sale -->\n    <div class=\"pr-terms__body\">\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-1\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-1\"\n      >\n        <h2 id=\"pr-terms-heading-1\">\n          <span>01<\/span> Scope\n        <\/h2>\n\n        <p>These General Terms and Conditions of Sale (\"Terms\") set out the conditions applicable to chauffeur-driven passenger transport services provided by Paris Ride, including through its website.<\/p>\n\n        <p>By making a booking with Paris Ride, the customer acknowledges that they have read and accept these Terms without reservation.<\/p>\n\n        <p>The services offered include:<\/p>\n\n        <ul>\n          <li>transfers to and from Paris airports;<\/li>\n          <li>transfers to and from train stations;<\/li>\n          <li>transfers to and from Disneyland Paris;<\/li>\n          <li>vehicle hire with a private chauffeur;<\/li>\n          <li>transfers to and from the Port of Le Havre;<\/li>\n          <li>long-distance journeys;<\/li>\n          <li>private tours and excursions;<\/li>\n          <li>services for businesses, travel agencies, concierge services and event organisers;<\/li>\n          <li>event transport services and VIP transfers.<\/li>\n        <\/ul>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-2\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-2\"\n      >\n        <h2 id=\"pr-terms-heading-2\">\n          <span>02<\/span> About Paris Ride\n        <\/h2>\n\n        <p>PARIS RIDE<\/p>\n        <p>Legal form: SASU<\/p>\n        <p>SIREN number: 752940668<\/p>\n        <p>EU VAT number: FR88752940668<\/p>\n        <p>Registered office: 3 rue Victor Hugo 92600 Asnieres sur seine<\/p>\n        <p>Trade and Companies Register (RCS): Nanterre<\/p>\n        <p>Email: <a href=\"mailto:contact@parisride.com\">contact@parisride.com<\/a><\/p>\n        <p>Telephone \/ WhatsApp: <a href=\"tel:+33769028816\">07 69 02 88 16<\/a><\/p>\n        <p>Website: parisride.com<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-3\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-3\"\n      >\n        <h2 id=\"pr-terms-heading-3\">\n          <span>03<\/span> Bookings\n        <\/h2>\n\n        <p>Paris Ride services are available by advance booking.<\/p>\n\n        <p>Unless exceptionally agreed otherwise by Paris Ride, online bookings must be made at least 24 hours before the requested pickup time.<\/p>\n\n        <p>A booking is considered registered once the customer has:<\/p>\n\n        <ul>\n          <li>provided the information required to deliver the service;<\/li>\n          <li>accepted these Terms;<\/li>\n          <li>made the required payment or deposit;<\/li>\n          <li>received a booking confirmation from Paris Ride.<\/li>\n        <\/ul>\n\n        <p>The customer is responsible for the accuracy of the information provided when booking, including:<\/p>\n\n        <ul>\n          <li>first and last name;<\/li>\n          <li>telephone number;<\/li>\n          <li>email address;<\/li>\n          <li>pickup date and time;<\/li>\n          <li>pickup address and destination;<\/li>\n          <li>flight or train number, where applicable;<\/li>\n          <li>number of passengers;<\/li>\n          <li>number of luggage items and any unusual dimensions;<\/li>\n          <li>any specific requirements concerning children or other passengers.<\/li>\n        <\/ul>\n\n        <p>Paris Ride shall not be held liable for any error or omission that may prevent or delay the provision of the service.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-4\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-4\"\n      >\n        <h2 id=\"pr-terms-heading-4\">\n          <span>04<\/span> Booking Types\n        <\/h2>\n\n        <p>Paris Ride offers the following booking types:<\/p>\n\n        <h3>One-way journey<\/h3>\n        <p>The chauffeur transports the customer from the pickup location to the destination specified at the time of booking.<\/p>\n\n        <h3>Return journey<\/h3>\n        <p>The customer may book an outbound journey and a return journey at the same time. The dates, times and pickup locations must be specified when booking.<\/p>\n\n        <p>Each journey constitutes a service arranged in accordance with the information provided in the booking confirmation.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-5\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-5\"\n      >\n        <h2 id=\"pr-terms-heading-5\">\n          <span>05<\/span> Airport and Train Station Transfers\n        <\/h2>\n\n        <p>Paris Ride provides transfers to and from locations including:<\/p>\n\n        <ul>\n          <li>Paris Charles-de-Gaulle (CDG);<\/li>\n          <li>Paris-Orly (ORY);<\/li>\n          <li>Paris-Beauvais (BVA);<\/li>\n          <li>Gare du Nord;<\/li>\n          <li>Gare de Lyon;<\/li>\n          <li>Gare de l'Est;<\/li>\n          <li>Gare Montparnasse;<\/li>\n          <li>Gare Saint-Lazare;<\/li>\n          <li>Gare d'Austerlitz;<\/li>\n          <li>as well as other stations and terminals served by advance booking.<\/li>\n        <\/ul>\n\n        <p>When a flight or train number is provided, Paris Ride may monitor its arrival time to adjust the pickup in the event of an early arrival or delay.<\/p>\n\n        <p>The chauffeur may contact the passenger by telephone or WhatsApp to help arrange the meeting.<\/p>\n\n        <p>Depending on the service booked, the chauffeur will wait for the customer at the agreed meeting point with a personalised name sign.<\/p>\n\n        <p>The customer must ensure that they can be reached on the telephone number provided when booking on the day of the service.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-6\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-6\"\n      >\n        <h2 id=\"pr-terms-heading-6\">\n          <span>06<\/span> Waiting Time\n        <\/h2>\n\n        <p>A reasonable waiting time may be included in certain services, particularly for airport and train station pickups.<\/p>\n\n        <p>The exact conditions applicable to waiting time may be specified when booking or in the order confirmation.<\/p>\n\n        <p>If the customer is significantly delayed for reasons unrelated to a flight or train delay notified to Paris Ride, an additional charge may apply.<\/p>\n\n        <p>If the chauffeur is unable to contact the customer after the applicable waiting period has elapsed, the booking may be treated as a no-show.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-7\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-7\"\n      >\n        <h2 id=\"pr-terms-heading-7\">\n          <span>07<\/span> Private Chauffeur Hire\n        <\/h2>\n\n        <p>Paris Ride offers a private chauffeur hire service, allowing the customer to have a vehicle and chauffeur at their disposal for a specified period.<\/p>\n\n        <p>The minimum booking duration is 3 hours.<\/p>\n\n        <p>The vehicle categories available for this service are:<\/p>\n\n        <ul>\n          <li>Mercedes S-Class or an equivalent premium vehicle;<\/li>\n          <li>Premium Van for up to 6 passengers;<\/li>\n          <li>Premium Van for up to 8 passengers.<\/li>\n        <\/ul>\n\n        <p>During the booked period, the customer may make several journeys and stops within the duration, geographical area and conditions agreed at the time of booking.<\/p>\n\n        <p>Any extension is subject to the chauffeur's availability and may incur additional charges.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-8\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-8\"\n      >\n        <h2 id=\"pr-terms-heading-8\">\n          <span>08<\/span> Long-Distance Journeys\n        <\/h2>\n\n        <p>Paris Ride offers long-distance journeys to and from Paris, serving various destinations in France and, subject to acceptance, in Europe.<\/p>\n\n        <p>Long-distance services are provided by van, depending on the category selected and the number of passengers.<\/p>\n\n        <p>The price is determined by factors including:<\/p>\n\n        <ul>\n          <li>distance;<\/li>\n          <li>estimated duration;<\/li>\n          <li>destination;<\/li>\n          <li>any tolls;<\/li>\n          <li>specific journey constraints;<\/li>\n          <li>waiting time;<\/li>\n          <li>any accommodation costs for the chauffeur;<\/li>\n          <li>the customer's specific requests.<\/li>\n        <\/ul>\n\n        <p>Additional stops not included in the original booking may incur extra charges.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-9\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-9\"\n      >\n        <h2 id=\"pr-terms-heading-9\">\n          <span>09<\/span> Disneyland Paris\n        <\/h2>\n\n        <p>Paris Ride offers private transfers to and from Disneyland Paris, including pickups from:<\/p>\n\n        <ul>\n          <li>Paris;<\/li>\n          <li>airports;<\/li>\n          <li>train stations;<\/li>\n          <li>hotels;<\/li>\n          <li>or any other address accepted at the time of booking.<\/li>\n        <\/ul>\n\n        <p>Child seats or booster seats may be requested when booking, subject to availability and the applicable pricing conditions.<\/p>\n\n        <p>The customer must provide the child's age and, where necessary, other relevant information so that Paris Ride can arrange suitable equipment.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-10\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-10\"\n      >\n        <h2 id=\"pr-terms-heading-10\">\n          <span>10<\/span> Vehicles\n        <\/h2>\n\n        <p>Paris Ride offers various vehicle categories depending on the service booked, including:<\/p>\n\n        <h3>Business Sedan - Mercedes E-Class \/ Lexus ES or equivalent<\/h3>\n        <p>Up to 3 passengers, depending on the configuration and luggage.<\/p>\n\n        <h3>Premium Sedan - Mercedes S-Class or equivalent<\/h3>\n        <p>Up to 3 passengers, depending on the configuration and luggage.<\/p>\n\n        <h3>Van - Mercedes V-Class or equivalent<\/h3>\n        <p>Up to 6 passengers, depending on the configuration.<\/p>\n\n        <h3>Premium Van - Mercedes V-Class or equivalent<\/h3>\n        <p>Up to 8 passengers, depending on the approved configuration.<\/p>\n\n        <p>Photographs displayed on the website are for illustrative purposes. A booking is for a vehicle category and not necessarily a specific model, colour or registration number.<\/p>\n\n        <p>In the event of exceptional unavailability, Paris Ride may provide a vehicle of an equivalent or higher category without reducing the quality of the service.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-11\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-11\"\n      >\n        <h2 id=\"pr-terms-heading-11\">\n          <span>11<\/span> Luggage\n        <\/h2>\n\n        <p>The customer must select a vehicle suitable for the number of passengers and the amount of luggage to be carried.<\/p>\n\n        <p>Unusually bulky luggage, sports equipment, multiple pushchairs, wheelchairs or other special items must be declared before the service.<\/p>\n\n        <p>Paris Ride may refuse to carry an item if its dimensions, weight, nature or condition pose a risk to passengers, the chauffeur or the vehicle.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-12\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-12\"\n      >\n        <h2 id=\"pr-terms-heading-12\">\n          <span>12<\/span> Prices\n        <\/h2>\n\n        <p>The applicable prices are those indicated at the time of booking or stated in the quotation accepted by the customer.<\/p>\n\n        <p>Unless otherwise stated, prices displayed to consumers are expressed in euros and include all taxes.<\/p>\n\n        <p>The price may take into account:<\/p>\n\n        <ul>\n          <li>distance;<\/li>\n          <li>journey time;<\/li>\n          <li>vehicle category;<\/li>\n          <li>number of hours booked;<\/li>\n          <li>tolls;<\/li>\n          <li>parking charges;<\/li>\n          <li>special service times;<\/li>\n          <li>additional services and optional extras.<\/li>\n        <\/ul>\n\n        <p>Any substantial change requested by the customer after confirmation may result in a price adjustment.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-13\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-13\"\n      >\n        <h2 id=\"pr-terms-heading-13\">\n          <span>13<\/span> Payment and Deposit\n        <\/h2>\n\n        <p>For bookings made on the website, Paris Ride may require a deposit of 30% at the time of booking.<\/p>\n\n        <p>The remaining balance is payable in accordance with the arrangements specified when placing the order or in the booking confirmation.<\/p>\n\n        <p>Depending on the type of service, Paris Ride may also require full payment before the service is provided.<\/p>\n\n        <p>Available payment methods may include:<\/p>\n\n        <ul>\n          <li>Visa;<\/li>\n          <li>Mastercard;<\/li>\n          <li>American Express;<\/li>\n          <li>Apple Pay;<\/li>\n          <li>Google Pay.<\/li>\n        <\/ul>\n\n        <p>Electronic transactions are processed through the payment provider available on the website.<\/p>\n\n        <p>Paris Ride does not directly store the customer's full payment card details.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-14\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-14\"\n      >\n        <h2 id=\"pr-terms-heading-14\">\n          <span>14<\/span> Optional Extras and Additional Services\n        <\/h2>\n\n        <p>Additional services may be offered when booking, including:<\/p>\n\n        <ul>\n          <li>meet and greet with a personalised name sign;<\/li>\n          <li>child seat;<\/li>\n          <li>booster seat;<\/li>\n          <li>additional stops;<\/li>\n          <li>special requests.<\/li>\n        <\/ul>\n\n        <p>Where an optional extra is chargeable, its price is indicated at the time of booking or in the quotation.<\/p>\n\n        <p>Optional extras must be booked sufficiently in advance and remain subject to availability.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-15\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-15\"\n      >\n        <h2 id=\"pr-terms-heading-15\">\n          <span>15<\/span> Booking Changes\n        <\/h2>\n\n        <p>Any request to change a booking must be communicated to Paris Ride as soon as possible.<\/p>\n\n        <p>A change relating to any of the following:<\/p>\n\n        <ul>\n          <li>date;<\/li>\n          <li>time;<\/li>\n          <li>pickup location;<\/li>\n          <li>destination;<\/li>\n          <li>number of passengers;<\/li>\n          <li>vehicle category;<\/li>\n          <li>or itinerary,<\/li>\n        <\/ul>\n\n        <p>remains subject to availability.<\/p>\n\n        <p>If the change increases the cost of the service, Paris Ride will inform the customer of the additional amount payable.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-16\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-16\"\n      >\n        <h2 id=\"pr-terms-heading-16\">\n          <span>16<\/span> Cancellation by the Customer\n        <\/h2>\n\n        <p>Unless specific conditions are stated in the quotation or booking:<\/p>\n\n        <p>More than 48 hours before pickup: cancellation free of charge or a refund of the amounts paid, subject to any non-recoverable costs expressly accepted when placing the order.<\/p>\n\n        <p>Between 24 and 48 hours before pickup: Paris Ride may retain all or part of the deposit paid.<\/p>\n\n        <p>Less than 24 hours before pickup: the service may be charged in full.<\/p>\n\n        <p>No-show: if the passenger is absent from the meeting point without prior notice and the applicable waiting time has elapsed, the service may be considered performed and charged in full.<\/p>\n\n        <p>Specific cancellation conditions may apply to bookings involving multiple vehicles, events, long-distance services, chauffeur hire, large groups or services covered by a specific quotation. These conditions will be communicated before the order is confirmed.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-17\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-17\"\n      >\n        <h2 id=\"pr-terms-heading-17\">\n          <span>17<\/span> Cancellation or Inability to Provide the Service by Paris Ride\n        <\/h2>\n\n        <p>In the event of force majeure, a breakdown, an accident, exceptional unavailability of the chauffeur or any other event preventing the normal provision of the service, Paris Ride will use its best efforts to offer an alternative solution.<\/p>\n\n        <p>This solution may include providing another chauffeur or a vehicle of an equivalent or higher category.<\/p>\n\n        <p>If no reasonable solution can be offered, the amounts relating to the service not provided will be refunded.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-18\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-18\"\n      >\n        <h2 id=\"pr-terms-heading-18\">\n          <span>18<\/span> Delays and Traffic\n        <\/h2>\n\n        <p>Paris Ride makes all reasonable efforts to ensure that its services are punctual.<\/p>\n\n        <p>However, Paris Ride cannot guarantee a precise journey time where this depends on external events such as:<\/p>\n\n        <ul>\n          <li>exceptional traffic congestion;<\/li>\n          <li>accidents;<\/li>\n          <li>demonstrations;<\/li>\n          <li>roadworks;<\/li>\n          <li>road closures;<\/li>\n          <li>weather conditions;<\/li>\n          <li>checks by the authorities;<\/li>\n          <li>public events;<\/li>\n          <li>strikes;<\/li>\n          <li>traffic restrictions;<\/li>\n          <li>force majeure events.<\/li>\n        <\/ul>\n\n        <p>The customer must allow a sufficient time buffer to reach a flight, train, appointment or event.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-19\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-19\"\n      >\n        <h2 id=\"pr-terms-heading-19\">\n          <span>19<\/span> Conduct On Board\n        <\/h2>\n\n        <p>The customer and passengers must respect the chauffeur, the vehicle and safety rules.<\/p>\n\n        <p>The following are prohibited:<\/p>\n\n        <ul>\n          <li>smoking or vaping in the vehicle;<\/li>\n          <li>consuming prohibited substances;<\/li>\n          <li>deliberately damaging the vehicle;<\/li>\n          <li>behaving in a dangerous, violent, threatening or clearly inappropriate manner.<\/li>\n        <\/ul>\n\n        <p>The chauffeur may stop the service if a passenger's behaviour compromises the safety of the vehicle, the chauffeur or other passengers.<\/p>\n\n        <p>Exceptional cleaning or repair costs resulting from a passenger's behaviour may be charged to the customer, with supporting documentation.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-20\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-20\"\n      >\n        <h2 id=\"pr-terms-heading-20\">\n          <span>20<\/span> Subcontracting and Partner Drivers\n        <\/h2>\n\n        <p>To provide certain services, Paris Ride may use partner private-hire drivers (VTC) or transport companies selected according to its professional criteria.<\/p>\n\n        <p>Partners must hold the authorisations, insurance and documents required to carry out their activities.<\/p>\n\n        <p>Paris Ride takes care to select partners who meet its quality standards and can provide the vehicle category booked.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-21\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-21\"\n      >\n        <h2 id=\"pr-terms-heading-21\">\n          <span>21<\/span> Business Customers, Agencies and Concierge Services\n        <\/h2>\n\n        <p>Paris Ride also offers its services to:<\/p>\n\n        <ul>\n          <li>businesses;<\/li>\n          <li>travel agencies;<\/li>\n          <li>concierge services;<\/li>\n          <li>hotels;<\/li>\n          <li>event organisers;<\/li>\n          <li>tour operators;<\/li>\n          <li>inbound travel agencies;<\/li>\n          <li>other business customers.<\/li>\n        <\/ul>\n\n        <p>Business rates, invoicing arrangements, commissions or white-label services may be agreed separately.<\/p>\n\n        <p>Unless otherwise instructed by the partner, Paris Ride undertakes not to disclose to the end passenger the pricing terms negotiated between Paris Ride and the partner agency or business.<\/p>\n\n        <p>This pricing confidentiality does not apply when the end customer directly searches for information, requests a quotation or makes a booking with Paris Ride, including through the Paris Ride website.<\/p>\n\n        <p>In the event of a conflict between these Terms and a business contract or quotation accepted by the parties, the specific provisions of the contract or quotation shall prevail.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-22\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-22\"\n      >\n        <h2 id=\"pr-terms-heading-22\">\n          <span>22<\/span> Customer Responsibilities\n        <\/h2>\n\n        <p>The customer is responsible for:<\/p>\n\n        <ul>\n          <li>the information provided when booking;<\/li>\n          <li>being at the agreed meeting place at the agreed time;<\/li>\n          <li>the behaviour of the passengers for whom they make the booking;<\/li>\n          <li>selecting a vehicle category suitable for the number of passengers and the amount of luggage;<\/li>\n          <li>compliance with safety rules.<\/li>\n        <\/ul>\n\n        <p>When a booking is made on behalf of a third party, the customer undertakes to provide the passenger with the information necessary for the proper provision of the service.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-23\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-23\"\n      >\n        <h2 id=\"pr-terms-heading-23\">\n          <span>23<\/span> Personal Belongings\n        <\/h2>\n\n        <p>The customer is responsible for their personal belongings.<\/p>\n\n        <p>At the end of the service, the customer must check that no items have been left in the vehicle.<\/p>\n\n        <p>If an item is found, Paris Ride will use its best efforts to arrange its return. Any shipping or travel costs required to return the item may be charged to the customer.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-24\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-24\"\n      >\n        <h2 id=\"pr-terms-heading-24\">\n          <span>24<\/span> Right of Withdrawal\n        <\/h2>\n\n        <p>Any rights the consumer may have are determined in accordance with the provisions of the French Consumer Code and the precise nature of the service booked.<\/p>\n\n        <p>Where the service is booked for a specific date or period and falls within a statutory exception to the right of withdrawal, the customer is informed when placing the order.<\/p>\n\n        <p>In all circumstances, mandatory legal provisions applicable to consumers shall prevail over any conflicting provision of these Terms.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-25\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-25\"\n      >\n        <h2 id=\"pr-terms-heading-25\">\n          <span>25<\/span> Complaints\n        <\/h2>\n\n        <p>Any complaint relating to a service must be sent to Paris Ride as soon as possible, together with the information required to identify the booking:<\/p>\n\n        <ul>\n          <li>customer's name;<\/li>\n          <li>booking number;<\/li>\n          <li>date of the service;<\/li>\n          <li>a precise description of the complaint;<\/li>\n          <li>any supporting documents.<\/li>\n        <\/ul>\n\n        <p>Complaints:<\/p>\n\n        <p>Email: <a href=\"mailto:contact@parisride.com\">contact@parisride.com<\/a><\/p>\n\n        <p>Paris Ride will endeavour to handle each complaint as promptly as possible.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-26\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-26\"\n      >\n        <h2 id=\"pr-terms-heading-26\">\n          <span>26<\/span> Personal Data\n        <\/h2>\n\n        <p>When managing bookings, Paris Ride may collect the information required to provide its services, including:<\/p>\n\n        <ul>\n          <li>identity details;<\/li>\n          <li>contact details;<\/li>\n          <li>journey information;<\/li>\n          <li>flight or train information;<\/li>\n          <li>information required for invoicing.<\/li>\n        <\/ul>\n\n        <p>This data is used to manage bookings, provide services, communicate with customers and fulfil Paris Ride's administrative and legal obligations.<\/p>\n\n        <p>Detailed information on the processing of personal data is provided in the Privacy Policy available on the Paris Ride website.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-27\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-27\"\n      >\n        <h2 id=\"pr-terms-heading-27\">\n          <span>27<\/span> Force Majeure\n        <\/h2>\n\n        <p>Paris Ride shall not be held liable for any failure to perform or delay resulting from an event beyond its reasonable control that meets the legal criteria for force majeure.<\/p>\n\n        <p>Paris Ride will inform the customer as soon as possible and, where reasonably possible, seek an alternative solution.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-28\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-28\"\n      >\n        <h2 id=\"pr-terms-heading-28\">\n          <span>28<\/span> Intellectual Property\n        <\/h2>\n\n        <p>The Paris Ride name, texts, logos, photographs, graphic elements and content displayed on the website are protected by applicable intellectual property rules.<\/p>\n\n        <p>Any unauthorised reproduction or use is prohibited.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-29\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-29\"\n      >\n        <h2 id=\"pr-terms-heading-29\">\n          <span>29<\/span> Governing Law\n        <\/h2>\n\n        <p>These General Terms and Conditions of Sale are governed by French law.<\/p>\n\n        <p>In the event of a dispute, the parties will first seek an amicable resolution.<\/p>\n\n        <p>For consumers, mandatory rules relating to jurisdiction remain applicable.<\/p>\n\n        <p>For business customers, a specific jurisdiction clause may be included in the contract or applicable commercial terms, within the limits permitted by law.<\/p>\n      <\/section>\n\n      <section\n        class=\"pr-terms__article\"\n        id=\"pr-terms-30\"\n        tabindex=\"-1\"\n        aria-labelledby=\"pr-terms-heading-30\"\n      >\n        <h2 id=\"pr-terms-heading-30\">\n          <span>30<\/span> Acceptance of the Terms\n        <\/h2>\n\n        <p>Before completing an online booking, the customer must be able to read these General Terms and Conditions of Sale and accept them.<\/p>\n\n        <p>Confirmation of the order constitutes acceptance of the Terms applicable on the date of booking.<\/p>\n\n        <p>Paris Ride reserves the right to amend these Terms. 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